Refund Policy

If you are not completely happy with your order, please contact us within 48 hours of receiving your delivery and we will arrange a replacement or refund. Re-delivery or collection charges may apply.

You can always contact us for any return questions at hello@theplantmail.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.